Refund Policy

Refunds at a Glance

This Refund Policy explains when and how you can request a refund for paid purchases on Prompt Five at promptfive.com, including credit packages and subscriptions used with our AI tools.

The main eligibility checks are the 3-calendar-day request window and the 100-credit usage limit described below. Separate rules apply to subscriptions, non-refundable cases, and payment disputes.

Eligibility

You may request a refund if all of the following conditions are met:

• The request is made within 3 calendar days of the original payment date.
• You have not used more than 100 credits from the purchased package.

How to Request

Email [email protected] from the email address associated with your account. We will verify your eligibility and process the refund within 5 business days.

What Happens After a Refund

• All credits from the refunded package are removed from your account immediately.
• Any results generated using credits from the refunded package remain accessible.
• If your remaining credit balance goes below zero after the reversal, it will be set to zero.

Non-Refundable Cases

Refunds are not available when:

• More than 3 days have passed since payment.
• You have already used more than 100 credits from the package.
• The purchase was made using a promotional code or bonus credits only.
• The account has been suspended or terminated for violating our Terms of Service.

Subscriptions

You can cancel a subscription at any time to stop future renewals. Cancellation takes effect at the end of the current billing period, and you keep access until then. Unless required by applicable law, subscription fees already charged for the current period are non-refundable once the period has started.

Chargebacks

If you initiate a chargeback or payment dispute instead of contacting us, we reserve the right to suspend your account immediately. Please reach out to us first — we are happy to resolve issues directly.

Contact

For any refund-related questions: [email protected]